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- SplitWise North
- SplitWise North Technologies Inc.
- +1 416 555 0187
- [email protected]
- 220 King Street West, Suite 300, Toronto, ON M5H 1K4
- Greater Toronto Area and across Canada
- Mon-Fri: 9:00 AM - 6:00 PM EST
- Business Number (BN): 205601445RC9299
- Ontario Corporation Number: 150547418
- This summary highlights the main points of the full Terms of Service and the payment terms. SplitWise North is a service for managing shared expenses, not a financial institution. You can create groups, record expenses, and see who owes what. If you use an optional payment feature, you must review and accept the payment terms before completing a transaction. You are responsible for the accuracy of the amounts and the people you invite. You can change or cancel a pending service request through your account or by contacting support. Refunds and cancellations are handled according to the separate Refund and Cancellation Policy. The service is provided as-is, and we do not provide legal, tax, or financial advice. If you have questions, contact us through the contact page or the support email listed there.
- SplitWise North may offer optional payment features through third-party payment providers. If you choose to use a payment feature, you must provide accurate payment information and authorize the transaction. Payment amounts are based on the shared expenses you enter, and you are responsible for confirming the total before you submit. The service may display a summary of amounts owed, but final payment execution depends on the payment provider's terms and your own verification. SplitWise North does not store full payment card details on its own servers; any card data is handled by the payment provider's secure systems. If a payment fails or is reversed, you may need to resolve the issue with the payment provider or your bank. You can request a refund according to the Refund and Cancellation Policy, but refunds are not guaranteed and depend on the specific circumstances and the payment provider's rules. SplitWise North is not responsible for losses caused by incorrect payment details, unauthorized use of your payment method, or disputes between group members. If you believe a payment was processed in error, contact support through the contact page within a reasonable time. We may update payment terms when payment features change, and the current version will be posted on the legal page.
- Fulfillment for SplitWise North means activating and maintaining access to the shared expense management platform you select at checkout or through a service booking. After your payment is processed, we set up your account and send a confirmation email with instructions to start using the service. You are responsible for providing accurate account details and for keeping your login credentials secure. If you do not receive your confirmation within a reasonable time, or if you experience any access issue, contact us through the support options listed on our contact page. We do not ship physical items, and any add-ons or upgrades you purchase are applied to your digital account immediately unless a specific start date is requested. We may pause or adjust fulfillment if we detect a billing problem, a suspected security risk, or a violation of our terms, and we will notify you before taking action whenever possible.
- Refund and cancellation terms for SplitWise North are designed to be clear and fair for Canadian users. You can cancel a booking or service request at no cost if you notify us at least 24 hours before the scheduled time. Cancellations with less than 24 hours' notice may be subject to a fee of up to 25% of the service price. No-shows are not eligible for a refund unless we agree otherwise. If we cancel a service, you may choose a full refund or a free reschedule. Refunds are processed within 5 to 10 business days to the original payment method. We will notify you by email when a refund is approved. If you have a billing error, contact us within 14 days of the transaction for investigation. These terms are part of your agreement with us when you use our booking or checkout features. For assistance, email [email protected] or call +1 416 555 0187 during business hours. We do not offer refunds for completed services or accessed digital content. This policy does not limit your rights under applicable Canadian law.
- Once you complete a booking or purchase, SplitWise North sends a service confirmation to the email address you provide. This confirmation includes a summary of the service plan you selected, the start date, and any next steps for accessing your account. Please review this confirmation carefully and contact us within five business days if any detail is incorrect or if you did not intend to make the purchase. If you need to reschedule, cancel, or modify your service, you can request changes through your account or by emailing our support team, subject to our refund and cancellation policy. We may require additional verification before processing certain changes, especially when a payment dispute or unusual activity is involved. Your continued use of the service after receiving the confirmation indicates that you accept the plan and terms described in that message.
- At SplitWise North, we want your experience with shared expense management to be straightforward. If you need to cancel a booking, please notify us at least 24 hours in advance using the contact form or by emailing [email protected]. Cancellations made within the required notice period are eligible for a full refund of any prepaid amount. Late cancellations may be charged a fee of up to 25% of the service price. No-shows are not refundable. If we cancel your booking for operational reasons, you can choose a full refund or a rescheduled appointment. Refunds are processed within 5 to 10 business days and will be returned to your original payment method. We will send an email confirmation once the refund is initiated. For billing questions, contact us within 14 days of the transaction. We are available Monday to Friday from 9:00 AM to 6:00 PM EST at +1 416 555 0187. This policy applies to all service bookings made through our website and is subject to Canadian consumer protection laws.
- Booking a service with SplitWise North is simple and transparent. You can request an appointment through our website or by contacting our support team. After you submit a booking request, we will send a confirmation email with the details of your appointment. Please review the confirmation and notify us of any errors right away. Your booking is confirmed only after you receive our written confirmation. If you need to change your appointment, contact us at least 24 hours in advance. We will do our best to accommodate your request. For urgent changes, call +1 416 555 0187 during business hours. We serve customers across Canada through remote consultations. If you miss an appointment without notice, we may require a new booking. We may decline a booking if it falls outside our service scope or if we suspect misuse. All bookings are subject to availability. For help with bookings, email [email protected] or use the contact page. This service is intended for managing shared expenses and does not constitute financial or legal advice.
- You may request changes to your booking with SplitWise North up to 24 hours before the scheduled appointment. To change a booking, email [email protected] or use the contact form on our website. Please include your booking reference number and the desired new date or time. We will confirm the change by email if the new slot is available. Changes requested with less than 24 hours' notice may be treated as a cancellation and a new booking, depending on availability. We do not charge a fee for changes made within the allowed window. If we cannot accommodate your requested change, you may keep the original booking or cancel it according to our refund policy. Repeated changes may require a new service agreement. For urgent changes, call +1 416 555 0187 during business hours. We aim to respond to change requests within one business day. This policy applies to all service bookings and is subject to our general Terms of Service.
- All support and contact interactions for SplitWise North are governed by these support contact terms, which form part of our overall Terms of Service. When you use our shared expense tracking application, you agree to contact us through the official channels described on the contact page or in the support section of the legal information page. You may use the contact form, the published email address, or any other support method we list on the website. We do not provide support through social media direct messages, third-party messaging apps, or unofficial phone numbers, so please use only the contact details shown on our site. Your support request should include enough information for us to identify your account and the issue, such as your registered email, group name, and a clear description of the problem. We will use the information you provide only to handle your request, to improve our service, and to meet our legal obligations, as explained in our Privacy Policy. We do not sell your support messages or share them with advertisers. We may store support conversations for a reasonable period to maintain a record of your requests and our responses. If you send us sensitive personal information that is not needed for the support issue, we may delete that information without using it. You are responsible for keeping your account credentials secure, and you should never share your password with anyone, including our support team. We will never ask for your password, and we will not ask for your full credit card number, bank account details, or other high-risk financial data through support messages. If we need to verify a payment, we will use a secure method that does not require you to reveal full card details. Our support team may ask you to confirm your identity by responding from the email address associated with your account or by answering a security question. This verification is necessary to protect your account and the privacy of other group members. We aim to respond to support requests within two business days, but response times may be longer during high-volume periods or Canadian public holidays. We do not guarantee an immediate response, and we are not responsible for delays caused by circumstances outside our reasonable control, such as internet outages or third-party service failures. If your request is urgent, such as a security breach or account lockout, please mark it as urgent and we will prioritize it. For billing disputes, refund requests, or cancellation requests, you must contact us within the time limits described in our Refund and Cancellation Policy. We will review your request and respond with our decision, which may include a full refund, partial refund, credit, or no refund depending on the circumstances. Our support team does not have the authority to change the terms of service, override a refund decision made under the published policy, or provide legal advice. If you disagree with a support decision, you may request a senior review as described in our Complaints and Contact Policy. The senior review will consider the same facts and any new information you provide, and we will give you a final written response. We may close a support ticket if it becomes abusive, threatening, or contains unlawful content. We may also close repeated tickets on the same issue if no new information is provided after our final answer. You may not use the support channel to send spam, malware, or unsolicited commercial messages. We reserve the right to block or limit support access for users who violate these terms. These support contact terms apply to all users of SplitWise North in Canada, including visitors who have not created an account. If you contact us before creating an account, we will only use your contact information to respond to your inquiry and will not add you to any marketing list without your consent. If you later create an account, your previous support messages may be linked to that account for continuity. We may update these support contact terms from time to time, and the current version will be posted on the legal information page. Your continued use of the service after an update means you accept the revised terms. If any part of these support contact terms is found to be unenforceable, the remaining parts will continue to apply. These terms do not limit any rights you may have under Canadian consumer protection law, and they do not create any obligation for us to provide support beyond what is described here. For any question about these support contact terms, please contact us through the contact page, and we will clarify how they apply to your use of the service. We value your feedback and use it to improve the shared expense experience for all Canadian users.
