Legal and Support Information
This page brings together the practical details about how SplitWise North handles your shared expenses, your data, and your account. Use the sections below to find answers, request changes, or contact our team for help.
Data Authenticity
SplitWise North
SplitWise North Technologies Inc.
+1 416 555 0187
220 King Street West, Suite 300, Toronto, ON M5H 1K4
Greater Toronto Area and across Canada
Mon-Fri: 9:00 AM; 6:00 PM EST
Business Number (BN): 205601445RC9299
Ontario Corporation Number: 150547418
Terms of Service
You are responsible for the accuracy of the expenses you enter, the people you invite to a group, and the payment details you share. You may create groups, add expenses, assign participants, and view settlement summaries through the account area. You may also request changes to your account, ask for a data export, or close your account by contacting support through the contact page.
If you believe someone has misused your account or posted inaccurate information, contact us immediately through the support email shown on the contact page. These terms do not create a partnership, employment, or agency relationship between you and SplitWise North. The service is provided on an as-is basis, and we do not guarantee that it will be error-free or available at all times.
You are responsible for the accuracy of the amounts and the people you invite. You can change or cancel a pending service request through your account or by contacting support. Refunds and cancellations are handled according to the separate Refund and Cancellation Policy. The service is provided as-is, and we do not provide legal, tax, or financial advice. If you have questions, contact us through the contact page or the support email listed there.
The service may display a summary of amounts owed, but final payment execution depends on the payment provider's terms and your own verification. SplitWise North does not store full payment card details on its own servers; any card data is handled by the payment provider's secure systems. If a payment fails or is reversed, you may need to resolve the issue with the payment provider or your bank.
You can request a refund according to the Refund and Cancellation Policy, but refunds are not guaranteed and depend on the specific circumstances and the payment provider's rules. SplitWise North is not responsible for losses caused by incorrect payment details, unauthorized use of your payment method, or disputes between group members.
If you believe a payment was processed in error, contact support through the contact page within a reasonable time. We may update payment terms when payment features change, and the current version will be posted on the legal page.
If you need to change your appointment, contact us at least 24 hours in advance. We will do our best to accommodate your request. For urgent changes, call +1 416 555 0187 during business hours. We serve customers across Canada through remote consultations. If you miss an appointment without notice, we may require a new booking. We may decline a booking if it falls outside our service scope or if we suspect misuse.
All bookings are subject to availability. For help with bookings, email [email protected] or use the contact page. This service is intended for managing shared expenses and does not constitute financial or legal advice.
These Terms of Service apply to visitors and registered users of SplitWise North, a Canadian service for tracking and settling shared expenses. By using the site or creating an account, you agree to these terms and to the other legal pages linked from the website.
SplitWise North provides a digital tool that helps households, roommates, travel groups, and small teams record shared costs, calculate balances, and coordinate reimbursements. The service is not a bank, payment processor, or financial advisor, and it does not move money on your behalf unless a payment integration is offered and you explicitly authorize that integration.
SplitWise North may update these terms from time to time, and the current version will always be posted on the legal page. If you continue to use the service after an update, the updated terms will apply. You must not use the service for unlawful purposes, attempt to access other users' accounts, or interfere with the normal operation of the site.
To the extent permitted by law, SplitWise North is not liable for indirect or consequential damages arising from your use of the service. If any part of these terms is found unenforceable, the remaining parts will continue in effect.
This summary highlights the main points of the full Terms of Service and the payment terms. SplitWise North is a service for managing shared expenses, not a financial institution. You can create groups, record expenses, and see who owes what. If you use an optional payment feature, you must review and accept the payment terms before completing a transaction.
SplitWise North may offer optional payment features through third-party payment providers. If you choose to use a payment feature, you must provide accurate payment information and authorize the transaction. Payment amounts are based on the shared expenses you enter, and you are responsible for confirming the total before you submit.
Once you complete a booking or purchase, SplitWise North sends a service confirmation to the email address you provide. This confirmation includes a summary of the service plan you selected, the start date, and any next steps for accessing your account. Please review this confirmation carefully and contact us within five business days if any detail is incorrect or if you did not intend to make the purchase.
If you need to reschedule, cancel, or modify your service, you can request changes through your account or by emailing our support team, subject to our refund and cancellation policy. We may require additional verification before processing certain changes, especially when a payment dispute or unusual activity is involved.
Your continued use of the service after receiving the confirmation indicates that you accept the plan and terms described in that message.
Booking and Service Policy
Your booking is not confirmed until you receive a written confirmation from our team. We may need to verify your identity or the nature of your shared expense group before proceeding. If you need to change your appointment, use the contact form or email us at [email protected] at least 24 hours before the scheduled time.
For urgent issues, call +1 416 555 0187 during business hours, which are Monday to Friday from 9:00 AM to 6:00 PM EST. We serve customers in the Greater Toronto Area and across Canada through remote consultations and online support. If you do not attend a booked session without notice, we may treat it as a no-show and require a new booking. Our team will make one reminder attempt before the appointment.
You are responsible for providing a stable internet connection and a quiet environment for remote sessions. We do not offer in-person visits for this service. All booking requests are subject to availability and our acceptance. We may decline a booking if it conflicts with our service scope or if we suspect misuse. You can cancel a booking without charge up to 24 hours before the scheduled time.
Cancellations made with less notice may be subject to a service fee, which will be disclosed before you confirm. Refunds for prepaid bookings are processed within 5 to 10 business days to the original payment method. If we cancel a booking due to unforeseen circumstances, you will receive a full refund or a free reschedule. We do not provide legal advice or guarantee specific financial outcomes from using our platform.
For questions about bookings, email [email protected] or use the contact page. This policy is part of our Terms of Service and should be read together with our Privacy Policy and Cookie Policy.
We may pause or adjust fulfillment if we detect a billing problem, a suspected security risk, or a violation of our terms, and we will notify you before taking action whenever possible.
SplitWise North offers a booking-based service for managing shared expenses across households, roommates, and travel groups in Canada. When you request a service appointment, consultation, or account setup through our platform, we will send a confirmation to the email address you provide during checkout or contact. Please review the details carefully and notify us promptly if any information is incorrect.
Fulfillment for SplitWise North means activating and maintaining access to the shared expense management platform you select at checkout or through a service booking. After your payment is processed, we set up your account and send a confirmation email with instructions to start using the service. You are responsible for providing accurate account details and for keeping your login credentials secure.
If you do not receive your confirmation within a reasonable time, or if you experience any access issue, contact us through the support options listed on our contact page. We do not ship physical items, and any add-ons or upgrades you purchase are applied to your digital account immediately unless a specific start date is requested.
Booking a service with SplitWise North is simple and transparent. You can request an appointment through our website or by contacting our support team. After you submit a booking request, we will send a confirmation email with the details of your appointment. Please review the confirmation and notify us of any errors right away. Your booking is confirmed only after you receive our written confirmation.
You may request changes to your booking with SplitWise North up to 24 hours before the scheduled appointment. To change a booking, email [email protected] or use the contact form on our website. Please include your booking reference number and the desired new date or time. We will confirm the change by email if the new slot is available.
Changes requested with less than 24 hours' notice may be treated as a cancellation and a new booking, depending on availability. We do not charge a fee for changes made within the allowed window. If we cannot accommodate your requested change, you may keep the original booking or cancel it according to our refund policy. Repeated changes may require a new service agreement.
For urgent changes, call +1 416 555 0187 during business hours. We aim to respond to change requests within one business day. This policy applies to all service bookings and is subject to our general Terms of Service.
Refund and Cancellation Policy
If you cancel within the allowed window, we will refund any prepaid amount in full. Cancellations made less than 24 hours before the appointment may incur a fee of up to 25% of the service price, depending on the nature of the service. No-shows are not eligible for a refund unless we agree otherwise in writing.
If we cancel a service due to technical issues, staff unavailability, or other operational reasons, you may choose a full refund or a rescheduled appointment at no extra cost. Refunds are processed within 5 to 10 business days after approval. We will send a confirmation email when the refund is initiated. If you paid by credit card, the refund will appear on your statement within one billing cycle.
For payments made through other methods, we will coordinate with you directly. We do not refund fees for services that have already been completed or for digital content that has been accessed. If you believe a charge was made in error, contact us within 14 days of the transaction. We will investigate and respond within 5 business days. This policy applies to all service bookings made through our website.
It does not affect your statutory rights under Canadian consumer protection laws. For billing disputes, email [email protected] or call +1 416 555 0187 during business hours. We aim to resolve all refund requests fairly and promptly.
If we cancel a service, you may choose a full refund or a free reschedule. Refunds are processed within 5 to 10 business days to the original payment method. We will notify you by email when a refund is approved. If you have a billing error, contact us within 14 days of the transaction for investigation. These terms are part of your agreement with us when you use our booking or checkout features.
For assistance, email [email protected] or call +1 416 555 0187 during business hours. We do not offer refunds for completed services or accessed digital content. This policy does not limit your rights under applicable Canadian law.
No-shows are not refundable. If we cancel your booking for operational reasons, you can choose a full refund or a rescheduled appointment. Refunds are processed within 5 to 10 business days and will be returned to your original payment method. We will send an email confirmation once the refund is initiated. For billing questions, contact us within 14 days of the transaction.
We are available Monday to Friday from 9:00 AM to 6:00 PM EST at +1 416 555 0187. This policy applies to all service bookings made through our website and is subject to Canadian consumer protection laws.
SplitWise North provides refund and cancellation options for prepaid services related to shared expense management. You may cancel a booking or service request without penalty if you notify us at least 24 hours before the scheduled appointment or before work begins. To cancel, email [email protected] or use the contact form on our website.
Refund and cancellation terms for SplitWise North are designed to be clear and fair for Canadian users. You can cancel a booking or service request at no cost if you notify us at least 24 hours before the scheduled time. Cancellations with less than 24 hours' notice may be subject to a fee of up to 25% of the service price. No-shows are not eligible for a refund unless we agree otherwise.
At SplitWise North, we want your experience with shared expense management to be straightforward. If you need to cancel a booking, please notify us at least 24 hours in advance using the contact form or by emailing [email protected]. Cancellations made within the required notice period are eligible for a full refund of any prepaid amount. Late cancellations may be charged a fee of up to 25% of the service price.
Privacy Policy
We collect the information you choose to provide, such as your name, email address, payment details for checkout, and any notes you add to shared expense records. We also collect limited technical data needed to keep the service secure and reliable, including browser type, device category, and approximate usage patterns.
We use this information to operate your shared expense groups, process payments, respond to support requests, and improve the clarity of our service. We do not sell personal information to third parties. We may share information with service providers that help us process payments, host data, or send support messages, but only as needed to provide the service.
You can request a copy of the personal information we hold about you, ask us to correct inaccurate details, or ask us to delete your account and associated data by contacting us through the contact page. We retain personal information only as long as needed for the purposes described here or as required by Canadian law.
If you have questions about how your information is handled, or if you want to make a privacy request, please email us at [email protected] or use the contact form on our website. We aim to respond to privacy requests within a reasonable time. This policy applies to users in Canada, including the Greater Toronto Area and across Canada.
We do not provide legal advice through this application, and this privacy explanation is not a substitute for reading the full terms of service. You can review our terms of service for more information about account responsibilities and payment rules. If you believe your information has been used in a way that violates this policy, please contact us promptly so we can investigate and correct the issue.
SplitWise North is a Canadian expense-sharing application designed for households, roommates, and travel groups that want to track shared costs clearly and fairly. This privacy section explains how we collect, use, and protect personal information when you create an account, add expenses, invite group members, or contact our support team.
Consent
When you use the checkout, you consent to the processing of your payment information by our payment service provider. When you contact us through a form, you consent to us using your contact details to respond to your request. For optional communications, such as product updates or support tips, we will ask for your separate consent before sending those messages.
You can withdraw consent at any time by contacting us through the contact page or by using the unsubscribe link in any message we send. Withdrawing consent may limit your ability to use certain features, such as shared groups or checkout, but you can still access public information on the site. We do not use pre-checked boxes for optional consent; every optional choice requires a clear action from you.
If you are under the age of majority in your province or territory, you must have permission from a parent or guardian to use the service. We do not knowingly collect personal information from children without appropriate consent. For any consent questions or to update your preferences, please email [email protected] or use the contact form. This consent section applies to all users in Canada and is part of our terms of service.
By using SplitWise North, you consent to the collection and use of your personal information as described in our privacy policy. When you create an account, you agree to provide accurate information and to keep your login details secure. When you add expenses or invite others to a shared group, you consent to sharing relevant expense details with those group members.
By submitting this form, you consent to SplitWise North contacting you regarding your inquiry. We will not share your information with third parties without your permission.
By subscribing to our newsletter, you agree to receive marketing communications from SplitWise North. You can unsubscribe at any time.
By submitting this contact form, you agree that SplitWise North may use your name and email address to respond to your question and provide support. We will not add you to any marketing list without your separate permission. You can withdraw this consent at any time by contacting us or by asking us to delete your form submission.
If you choose to receive product updates or support tips, you consent to receiving those messages from SplitWise North. You can unsubscribe at any time using the link in the message or by contacting our support team. We do not share your newsletter preferences with other companies.
When you complete a checkout on SplitWise North, you consent to the processing of your payment details by our payment service provider and to the creation of a transaction record for your shared expense group. We use this information only to complete your purchase and provide receipts. You can request a copy of your transaction history or ask us to correct payment errors by contacting support.
Complaints and Contact
+1 416 555 0187
When you write to us, please include your registered email address, a short description of the issue, and any relevant group or transaction reference so we can locate the correct account without delay. We treat every support request as a service matter, and we do not provide legal, tax, accounting, or financial advice through this channel.
Our support team reviews messages during regular business hours and will respond as soon as practical, typically within two business days. If your request involves a billing question, a refund request, a cancellation of a paid service, or a suspected error in a shared expense record, please mention that in the subject line so the correct team member can handle it.
We may ask you to confirm your identity through the email address associated with your account before we discuss account-specific details. This confirmation step helps protect your personal information and the privacy of other group members. If you believe a shared expense was recorded incorrectly, describe the transaction date, the amount, and the group name.
We will review the record and, if a correction is appropriate, update the visible balance as permitted by our service rules. We do not guarantee that every requested correction will be accepted, especially when the change would conflict with another member's confirmed record or with our anti-fraud controls. For complaints that cannot be resolved by the first support response, you may ask for a senior support review.
SplitWise North provides a clear support and complaints path for every Canadian user who uses our shared expense tracking application. If you have a question about a shared bill, a group balance, a payment record, or a correction request, you can contact our support team through the contact page on this website.
The senior review will look at the full communication history and the relevant transaction data before giving a final written answer. We aim to complete this review within five business days after you request it. If you remain unsatisfied, you may contact us again with new information, but we do not offer a formal external dispute resolution process unless required by applicable Canadian law.
We will not share your complaint details with other group members without your consent, except when needed to verify a transaction or to protect the integrity of the shared expense records. You may withdraw a complaint at any time by sending a follow-up message to the same contact address. We keep a record of support and complaint messages for a limited period to improve our service and to meet our internal quality standards.
This policy does not create any additional legal rights beyond those described in our Terms of Service, and it does not replace any statutory rights you may have under Canadian consumer protection legislation. For urgent technical issues, such as being locked out of your account, please use the contact page and mark your message as urgent. We will prioritize urgent access and security issues over general questions.
We never ask for your full payment card number or banking password through support messages. If you receive a message that appears to be from SplitWise North asking for sensitive financial details, do not reply and contact us through the official contact page instead. Our support team will never request your password, and we will not send unsolicited links that require you to enter login information.
If you have a privacy concern, you can use the same contact path and we will route your request to the privacy team. For complaints about how we handle personal information, please describe the specific data or interaction that concerns you, and we will respond in line with our Privacy Policy.
We may need to verify your identity before processing a privacy request, and we will only use the information you provide for that verification purpose. If you are contacting us on behalf of a group or a shared account, make sure you have the authority to request changes or corrections for that group. We may ask for confirmation from other group members before making significant changes to shared records.
This policy applies to all users in Canada, including residents of Ontario, British Columbia, Quebec, Alberta, and other provinces and territories. Our service area is the Greater Toronto Area and across Canada, and we support users in both English and French where required by local language rules.
If you need support in French, please indicate that in your message and we will do our best to assist you in your preferred language. We do not charge a fee for standard support or complaint handling, but we may limit the number of repeated requests on the same issue if no new information is provided.
Repeated identical complaints without new evidence will be closed after a final response, and you will be notified before that happens. Our support and complaints process is designed to be fair, transparent, and practical for a shared expense application. We update this policy from time to time, and the current version is always available on the legal information page.
If you have any question about this complaints and contact policy, please reach out through the contact page and we will clarify how it applies to your situation. We appreciate your patience and your effort to provide complete information, because that helps us resolve issues faster and more accurately for everyone using SplitWise North.
All support and contact interactions for SplitWise North are governed by these support contact terms, which form part of our overall Terms of Service. When you use our shared expense tracking application, you agree to contact us through the official channels described on the contact page or in the support section of the legal information page.
You may use the contact form, the published email address, or any other support method we list on the website. We do not provide support through social media direct messages, third-party messaging apps, or unofficial phone numbers, so please use only the contact details shown on our site.
Your support request should include enough information for us to identify your account and the issue, such as your registered email, group name, and a clear description of the problem. We will use the information you provide only to handle your request, to improve our service, and to meet our legal obligations, as explained in our Privacy Policy. We do not sell your support messages or share them with advertisers.
We may store support conversations for a reasonable period to maintain a record of your requests and our responses. If you send us sensitive personal information that is not needed for the support issue, we may delete that information without using it. You are responsible for keeping your account credentials secure, and you should never share your password with anyone, including our support team.
We will never ask for your password, and we will not ask for your full credit card number, bank account details, or other high-risk financial data through support messages. If we need to verify a payment, we will use a secure method that does not require you to reveal full card details.
Our support team may ask you to confirm your identity by responding from the email address associated with your account or by answering a security question. This verification is necessary to protect your account and the privacy of other group members. We aim to respond to support requests within two business days, but response times may be longer during high-volume periods or Canadian public holidays.
We do not guarantee an immediate response, and we are not responsible for delays caused by circumstances outside our reasonable control, such as internet outages or third-party service failures. If your request is urgent, such as a security breach or account lockout, please mark it as urgent and we will prioritize it.
For billing disputes, refund requests, or cancellation requests, you must contact us within the time limits described in our Refund and Cancellation Policy. We will review your request and respond with our decision, which may include a full refund, partial refund, credit, or no refund depending on the circumstances.
Our support team does not have the authority to change the terms of service, override a refund decision made under the published policy, or provide legal advice. If you disagree with a support decision, you may request a senior review as described in our Complaints and Contact Policy. The senior review will consider the same facts and any new information you provide, and we will give you a final written response.
We may close a support ticket if it becomes abusive, threatening, or contains unlawful content. We may also close repeated tickets on the same issue if no new information is provided after our final answer. You may not use the support channel to send spam, malware, or unsolicited commercial messages. We reserve the right to block or limit support access for users who violate these terms.
These support contact terms apply to all users of SplitWise North in Canada, including visitors who have not created an account. If you contact us before creating an account, we will only use your contact information to respond to your inquiry and will not add you to any marketing list without your consent. If you later create an account, your previous support messages may be linked to that account for continuity.
We may update these support contact terms from time to time, and the current version will be posted on the legal information page. Your continued use of the service after an update means you accept the revised terms. If any part of these support contact terms is found to be unenforceable, the remaining parts will continue to apply.
These terms do not limit any rights you may have under Canadian consumer protection law, and they do not create any obligation for us to provide support beyond what is described here. For any question about these support contact terms, please contact us through the contact page, and we will clarify how they apply to your use of the service. We value your feedback and use it to improve the shared expense experience for all Canadian users.
SplitWise North is committed to transparency. We clearly display our business identity and contact information for your verification.
We do not claim official approval or certification. Our services are provided as-is, and we strive to maintain high standards of privacy and security.
SplitWise North is designed for Canadian households, roommates, travel groups, and any group of people who share expenses and want a clear record of who paid for what. Visitors can use the service to record shared costs, split amounts fairly, and review a single summary of outstanding balances without needing to share bank accounts.
This support text explains how the service works, what visitors can ask us, and the practical limits that apply when using an expense tracking and splitting tool.
Visitors can create or join a shared expense group, add purchases or bills, assign costs to specific people, and see how the group's balance changes over time. You can also adjust entries when a mistake is made, remove a person from a group, or archive a group when the shared activity ends.
If you need to understand how a feature works, you can use the contact form on the contact page, review the frequently asked questions page, or email the support address shown on the contact page. We aim to respond during the business hours listed in the contact section.
The service is intended to help you organize and review shared expenses, but it does not provide accounting, tax, legal, or financial advice. We do not guarantee that every calculation will match your bank statement, and we do not claim that using this tool will prevent disputes or errors.
Visitors are responsible for checking the accuracy of the amounts they enter and for resolving any disagreement about who owes what directly with the other people in their group. If you are unsure about a tax or legal matter, you should consult a qualified professional in your province or territory.
When you use the booking or service features, such as requesting help with an account issue or asking about a group feature, we will confirm the request through the contact channel you choose. You can cancel or change a support request before we begin working on it, and you can ask us to delete your contact details after the request is closed.
If you use the cart or checkout process for any paid service we may offer, the payment terms and cancellation rules shown at checkout will apply. We do not store payment card details on this website.
We use cookies and similar technologies to keep the site working, remember your preferences, and understand how visitors use the pages. You can manage cookie choices through the cookie settings available on the legal information page. We collect personal information only as described in the privacy policy, and we ask for consent before sending marketing messages where required by law.
You may withdraw consent at any time by contacting us through the contact page or by using the unsubscribe option in any message we send.
If you believe that information about our service is unclear, misleading, or incorrect, you can ask us to correct it. You can also request a copy of the personal information we hold about you, ask us to update it, or ask us to explain how a particular feature works. We will not claim that we are approved, certified, or endorsed by any government body or platform, and we will not promise specific financial outcomes.
For any question about these trust and transparency statements, please use the contact page or the support email address listed in the contact section, and we will respond as soon as we can during business hours.
SplitWise North operates as a digital service for shared expense tracking. This niche is not subject to a specific financial services regulator in Canada because the platform does not hold funds, provide financial advice, or act as a payment processor. However, general consumer protection and privacy laws still apply to the service.
In Canada, consumer protection is generally overseen at the provincial and territorial level. For Ontario, where SplitWise North is based, the Ministry of Public and Business Service Delivery and the Office of the Privacy Commissioner of Canada provide relevant guidance for digital services. SplitWise North aims to follow applicable privacy and consumer protection expectations without claiming official approval.
SplitWise North is not a financial institution, tax preparer, legal advisor, or accounting firm. The service is a record-keeping and calculation tool only. Visitors should not rely on SplitWise North for tax filing, investment advice, or legal decisions. For specialized assistance, visitors should consult a qualified professional.
SplitWise North does not verify the identity of users for the purpose of providing financial services. Users are responsible for ensuring that the people they share expense records with are authorized to view that information. The platform relies on user-entered data and does not independently confirm the accuracy of that data.
